The hotel business is one of the most cut throat and competitive businesses in the world. Usually the human resources manager has his or her hands full all the time because of employee complaints and a very high turnover rate. However, there are a few human resources management tips for hotels that can eliminate some of the problems that plague most hotel human resources managers. Since one of the biggest problems that a human resources manager in the hotel industry faces is the issue of employee retention, many of the tips address that issue.

The first tip revolves around choosing the right person for each job. Choosing the right person for each job can be one of the hardest tasks of the human resources manager. In many cases only people will low skill levels apply to many of the jobs offered in a hotel. It is the job of the human resources manager to make sure that the person chosen for the job will do it correctly and have staying power. This can be done through the interview process. With the right questions each applicant's answers will reflect how they feel about the job.

One of the most important human resources management tips for hotels is to make sure that each employee enjoys working in the hotel and that they have all of the training and supplies that they need to complete their job effectively. One of the biggest complaints among hotel staff members is that they are required to do too many jobs that they do not have the training or tools to do it with. The human resources manager that takes the time and money to train employees and equip them properly will have a much higher retention rate.

Another part to the human resources management tips for hotels is to follow up on the jobs that the employees do. Providing performance reviews and incentive programs will go a long way into making the hotel experience better for both customers and employees. If the employee knows he or she will get a benefit from doing excellent work then they will be more likely to perform at a higher level.

Another great tip for the human resources manager is to have a lot of positive reinforcement. If they employees feel they are in a friendly environment, then they will produce better work. Everyone likes to be noticed when they do a good job so catching employees doing their jobs properly is an important part of being a human resources manager. This is also very important in the hotel business because customers can always tell the tone of the staff. If they see happy staff members the customers will be more likely to return to the hotel.

Another aspect to the human resources management tips for hotels is to implement a clear progression plan that employees can use to advance in rank and salary at the hotel. If employees feel they will be stuck in the same job and pay grade throughout their time at the hotel then they will move on to another hotel or business to increase their salaries and duties. If there is a clear advancement program in place at the hotel that they already work in then they will be more likely to stay at the place they already work.

Perhaps the most important thing for a human resources manager in the hotel business to do is to lead through example. If employees see the human resources department taking short cuts and doing poor work then the rest of the staff will reduce their quality of work as well. However, if they see the human resources department working hard and providing the best quality of service that they can then the employees will improve their work as well.

All of these human resources management tips for hotels will provide a basis to use as a springboard to increase the productivity in your hotel. Follow these tips and you will soon see an increase in the mood and service level of your hotel. The human resources position at any hotel is one of the most important jobs in the hotel, so it is very important that it is run professionally and well.

Article Source:
http://www.bestmanagementarticles.com
http://hotel-management.bestmanagementarticles.com
About the Author:
Nick Nikolis is writing about Self help, Business, Hospitality Industry and destinations. Check here Greece hotels and Greece Villas.

The birth of internet made the process of booking a room more easy for your business trip, vacation or weekend getaway. Online hotel bookings help you to plan your vacation or business trip easier and more affordable. In olden days it was very difficult to find and select a hotel far away from your home.

The development of technology and internet simplified the process and now-a-days it is very easy to book a room from you home computer. Online hotel booking help you to find a hotel with the facilities you wish to have. Some times you need a simple and affordable place to stay and some times you wish to stay in a luxurious room, it doesn't matter. You can select and book any type of room you like via internet.

The internet has developed a revolution in the field of hotel booking services. It is now very easy to find a hotel anywhere in the world within seconds. You can book your favourite room any time of the day from anywhere in the world.

The most important advantage of online hotel booking is convenience, you can book your room by simply sitting in home. Internet helps you to browse through the hotels around the world and compare the facilities and rates easily. When you choose your favourite hotel for your accommodation, simply you can complete your reservation when required. Some of the hotels also offer same day hotel booking online. It is very helpful for those who plan their weekend getaway in last minute.

Most of the hotels offers competitive pricing because it is very easy to compare the prices of one hotel to another. Some online booking service provider's websites even allow you to compare the prices of multiple hotel when selecting your online hotel bookings. By this way it is very easy to find well-equipped hotel rooms in cheap price. It is better to find a larger online hotel booking service provider, if you are looking for a cheap hotel room.

Some of the service providers won't allow you to choose your hotel, they only allow you to select location and quality of the hotel. Considerable discounts on hotels may be available in off-seasons. Some may give great discount in season also due to the competition in the field. You will get much greater discount, if you allow the online hotel booking service provider to select your hotel and flight.

You can save much by selecting the services of online hotel booking service providers. You can definitely save on airline flights, car services, and even entertainment. You will get considerable discounts if you allow them to select all services you need. It is sure that you can save a considerable amount and have extra funds to enjoy on your trip.

Utilize the serve of online hotel booking service providers when you are planning for a trip. The benefit is that you can find the best prices on hotels and save much. Online hotel booking services are ideal for both short and longer vacations.

There is no administrative cost for hotels to provide this service. The booking software can be connected regularly through aggregators. Most of the hotels offer online booking services to remain competitive in today's travel market.

Each and every customer looks to book their hotel rooms early and conveniently.Some of the hotels keep their own online booking software and some utilizes the services provided by some of the large online booking service providers. Whatever it is, it is sure that online booking service will benefit both small and large hotels.

Online hotel booking is the best ways to book rooms in your favourite hotels. It will be more convenient for both the customer and the hotel. It helps the customers to plan their vacation properly and will reduce the operating cost and employee time of the hotel. Customers can enjoy the easiness of online booking and can find the cheapest hotel rooms with excellent facilities.

Customers can compare the prices and facilities from one hotel to another by utilizing this facility. Planning a vacation has never been easier and more reasonable than now. Easiness, affordable pricing, and simple comparison shopping make online hotel bookings accepted to all.

Article Source:
http://www.bestmanagementarticles.com
http://hotel-management.bestmanagementarticles.com
About the Author:
Chan Brothers Travel provides business travels, meetings, incentives, conventions and educational travel, also air tickets, cruises, accommodation, car rental, insurance travel gift vouchers and world-wide online hotel bookings for discount prices.

Finding an accommodation or a hotel after having reached a particular destination is quite time consuming as well as expensive. Here comes the importance of online hotel booking facility. Online hotel booking is one of the latest techniques in the arena of internet that allows travelers to book a hotel located anywhere in the world and that too according to your tastes and preferences.

In other words, online hotel booking is one of the awesome facilities of the internet. Booking a hotel online is not only fast as well as convenient but also very cheap. Nowadays, many of the hotel providers have their sites on the web, which in turn allows the users to visit these sites and view the facilities and amenities offered by each of them.

The benefits offered by online hotel booking is endless. Foremost is that it enables you to compare and choose a hotel in a desired location and that too according to your requirements. Since many of the hotel websites furnishes information along with ratings as well as exterior and interior pictures of the hotel, it helps users to get a clear idea of hotel, prior to its booking.

In hotel websites, they not only provide hotel details but also a brief info on the place as well as its attractions. This in turn allows the users to get an idea of the place they are going to stay.

Another awesome benefit of booking a hotel online is that it helps you to compare rates. Majority of the hotels across the globe provides details on both regular rates and specials. This feature enables you to book the right hotel with facilities and amenities you require at a rate you can live with.

Apart from these specials, booking hotels online in advance can fetch you more discounts. You can save much more, if your business or vacation plan is flexible enough to match with some particular dates that offer discounted rates.

Booking hotels online is quite easy. All you have to do with regard to booking online is to search for hotels in your desired location, in top search engines such as Google or Yahoo. Then, thousands of results will be displayed.

Select one among them that goes with your requirements. Once you chosen a hotel of your taste, inform them regarding your requirements and which type of room you are looking for. In addition to accommodation, some hotels may provide packages inclusive of transportation within the place, sightseeing, dining, and opportunities to enjoy a variety of recreational activities.

It is evident from the aforesaid discussion that online hotel booking provides substantial benefits. But, it is important to make a thorough investigation before choosing an online hotel booking facility.

First of all, check whether the hotel company you have chosen is legitimate, since identity theft is becoming common nowadays via hotel transactions. It is therefore advisable not to give your vital information such as credit card number unless sure of legitimacy of the hotel providers.

Further, there are certain unscrupulous hotel firms promising great deals at first, and on receipt of bank account details or credit card information, they may charge incredible later. Hence, it must be checked for.

Likewise, beware of such hotel companies requiring immediate action. Al though, it may be true there may be shortage of rooms especially in peak seasons, try to check for the reputation of the company, particularly if it is a less-known hotel booking agent or company.

The next thing you have to check is whether the website has privacy policy. If the website doesn't have one, then think twice prior to giving your details. Likewise, prior to booking a hotel, it should be confirmed that you have all of the transaction's details in writing. Additionally, it must be made sure that the hotel is going to provide you the room of your specifications and preferences.

Unless specified properly, sometimes you will be compelled to spend your much awaited holidays in the back corner of a top-notch hotel. Further, it must be ensured that the hotel you have chosen is strategically located and within easy reach of almost all attractions and facilities like airport and railway station. Ratings and reviews or feedbacks serve as an important aid to select the most appropriate hotel that goes with your needs and budget. However, it is recommended to read the reviews written by the real users.

Despite anything, booking hotels online is fast, easy, and economical, and unquestionably make your business or vacation trip hassle free.

Article Source:
http://www.bestmanagementarticles.com
http://hotel-management.bestmanagementarticles.com
About the Author:
Chan Brothers Travel provides business travels, meetings, incentives, conventions and educational travel, also air tickets, cruises, accommodation, car rental, insurance travel gift vouchers and world-wide online hotel bookings for discount prices.

So you're going to Las Vegas for the first time? How do you choose among the many available hotels?

We'll give you a few tips to make your choice easier. Of course, everything depends on what you're looking for. Once you know that, the following pointers should help you find a suitable shack for your stay in Las Vegas.
Plan for a really hot experience

Remember that Las Vegas is in the middle of a desert area, and in the summertime, temperatures reach pretty astonishing levels. When you look at a map of Las Vegas, it's easy to underestimate the distance between two points. "It's just a three block walk."

You need to realize that a block in Las Vegas is pretty damn huge area. Walking three blocks when the thermometer shows 110 F (43 °C) is not within everyone's abilities, quite frankly.

So don't plan on living several blocks away from the place where you'll be spending most of your time if it can be avoided. If you don't mind taking a cab most of the time, obviously. Those are really well-cooled, on the contrary.

The location
Should you stay in a hotel on the Strip (Las Vegas Boulevard), off strip in a hotel like the Gold Coast, or in Las Vegas downtown (Freemont Street etc.)? There's no simple answer to this question, it depends on what you're planning to do in Vegas.
Again, living far away from your "target area" could cause you some annoyance. If you plan on playing poker at the Bellagio, Caesar's Palace and Flamingo, it's probably smarter to live in that area than downtown. Or if you're going to Vegas for the WSOP, staying at The Rio or the Gold Coast will put you in a sweet spot.

Imagine that you're coming out in the hot Las Vegas night after seven hours of poker, exhausted from all the tension and concentration. You just want to go to your room, have a shower and then soar down for a nightcap in one of the bars. What sounds better then, standing in line for a cab or just strolling over to your nearby hotel?

The house casino
If the purpose of your Las Vegas trip is to play poker, try to figure out which casino is the best for your kind of game and see if you can stay in that very hotel. Several things speak for this game plan.

First, again, it's so much easier to just take the elevator up to your room after the game, and even more so if you're on a short break. In the end, this comfort will help your game.

If you plan on playing poker in several casinos, stay in one of them. Why not one that's centrally placed among them?

For example, if you'll be playing at the Bellagio but find the room rates a bit on the steep side, staying in Bill's Gambling Hall or Bally's puts you at a comfortable walking distance while saving you quite a few big blinds. If you're not the veritable high roller, that is.

When you play in your own hotel, you'll usually be able to get a discount on the room rate. All of the following hotels belong to Harrah's, and your playing in any of them earns you their Total Rewards points: Caesars Palace, Paris, Harrah's, Flamingo, Rio, Bally's and Imperial Palace.

The pool area
While in Vegas, you'll definitely want to take advantage of the fabulous warm weather, and the only reasonable way to do this is by trotting down to the pool area of your hotel. (Make sure it has one.)

The hotel pool area is for free and it's nearby. Pools at other hotels are more distant oases, and usually they'll put a charge on your bathing.

So if you have a tie between several hotels, make sure to pick one where the pool area is nice and reasonably large. A waterfall is a plus, as they have it at the Flamingo.

Make your research on a site like visitlasvegas.com. On tripadvisor.com, you can read what other visitors actually thought of their hotels.

The restaurants
There are plenty of good eateries in Vegas, regardless of if you're into breakfast buffets, big burgers or fine dining. If you're interested in good food, you'll probably be all around the place to try out exciting places.

But for the basic food intake, which should just be fast and all right and not cause you any headache, your hotel is your pantry. Make sure there are some decent restaurants in your flavor.

A good-sized breakfast buffet at a decent cost is a big plus. After all, you'll probably enjoy it on a daily basis. Also, if you come in late and find all eateries closed, that's a bummer.

Varied foods early and late is a good reason to prefer one hotel over the other.

Nightlife
If you plan on profiting from the abundant nightlife in Las Vegas, why would you be as far away as possible? Granted, you'll probably be riding those cabs back and forth between the water holes, the bars and the shows.

But there's nothing wrong with starting or ending the night in a place nearby, right? If there's a really cool place in the immediate surroundings of your hotel, chances are you'll turn it into a second home. You'll talk up the staff and get friendly prices and you'll never more wish to leave this warm, laid back city.

As a last word, if you stay a while in Las Vegas, consider moving around a bit. If you stay ten nights at the Mirage, maybe you could spend the last two nights at the Wynn.

from : http://www.pokerjunkie.com/las-vegas-hotel-tips

Just as you were becoming accustomed to E-commerce, advances in wireless technology and the Internet are combining to drive a new generation of electronic commerce called mobile commerce, or if you prefer, ‘M-commerce’.

What’s the difference you ask? Well, where E-commerce uses the Web on a computer screen to run transactions, M-commerce uses much smaller screens on mobile devices. Mobile Commerce connects business and customers via the Internet through wireless devices, cell phones, Palm Pilots, personal digital assistants (PDA’s), handhelds and basically any wireless device.

Although applications for the general consumer industry are showing slow growth, the travel and hospitality industry in particular are poised to take advantage of the growth in M-commerce. What level of growth is expected? Well, the Princeton, NJ-based Kelsey Group is predicting 1.4 billion wireless users by 2005.

With those numbers it’s easy to understand the potential impact of telephony automation and Internet on the travel and hospitality industry. Travel occupies the cutting edge in both spheres and for simple reasons. A travel purchase is inherently a remotely-made decision. Before you go on a trip, you pick up the phone. You look at a map.

As well, travel, by its nature, deals in constantly changing, massive databases of train, plane, and cruise schedules, fares and room availability. In fact, across a wide area, M-commerce will enable business travelers to better access hotel information, find out where rooms are available, check price and room details then make or change reservations from their cell phone or PDA.

With the advent of M-commerce, hoteliers need to realize that online access, i.e., a transactional website, is no longer optional. An increasing number of would-be travelers use the Internet to find, view, evaluate, and book hotels and travel. They want to see the spread of room prices, pictures of the rooms and suites, current availability grid and make a reservation online.

Yet even with the internet, online access is not enough, as even though many travelers have seen the range of services and perhaps made their initial selections via web forms, a large number of them want to follow through by speaking with a live representative. If a hotel's web page has a click-to-talk option or a fast-track 800 number plus real time reservations, the chances of locking in traveler's business go way up.

The M-commerce technology combining the old (telephone/fax) with the new (Internet) is the Wireless Application Protocol (WAP), an open, global standard for communication between a mobile handset and Internet oriented applications which allows users of Web-enabled phones, pagers and PDA’s the ability to search for hotel information, book hotel reservations and access guest loyalty programs using their wireless devices.

Currently a number of the largest hotel chains, have entered the M-commerce arena with the launch of a wireless capability, expanding on their company’s well established Internet presences. Mobile reservations or M-reservations will also become part of the travel industries repertoire.

Yet, the technology is so new, that apart from the larger players or more technologically advanced hotels, few lodging companies have anything up and running.

Considering that the mobile handset is often the hub for working while traveling and the WAP technology simplifies much of the administration around reservations, the travel and hospitality industry should begin thinking how these new technology opportunities can further their E-commerce and M-commerce goals.

In the meantime hoteliers and other players in the travel industry should be rethinking their current E-commerce efforts and concentrate on converting more of those mouse clicks into sales. -John Shenton - April, 2002
article source : http://imscart.com/

The good news is that the percentage of Internet-based hotel reservations is expected to triple to 15.4 percent by 2004 from the current 4.9 percent, according to Andersen LLP, and total volume is expected to reach $5.7 billion in 2004, according to Forrester Research.

It would appear that many leisure and business travelers have discovered that all of the very good travel deals are to be found not through a travel agent, or calling a supplier directly, but on the Web. And according to Nielsen/NetRatings over 37 million out of 162 million active Americans Internet users have already purchased travel online.

The bad news is that many smaller hospitality companies, except for the major brands, have not taken full advantage of the Internet as the cheapest and most efficient distribution medium for their inventory. Unfortunately many have suffered due to insufficient expertise in understanding how the Internet works. This has allowed a number of major online discount companies to increase their market share at the expense of many hotels' direct and GDS distribution.

In fact, many independent properties have been left out of GDS (Global Distribution Systems) such as Sabre and Galileo due to high booking fees and the need for dedicated telecommunications. Also many new booking networks require a property to maintain rates and inventory in a web-based system that can be difficult to manage.

This can make it impossible to list independent property inventory on the GDS’ or popular travel website such as AOL Travel, Yahoo!, Travelocity, etc.

Although using online hotel consolidators to sell your accommodation online is not an issue, it becomes a serious problem when these online services are your primary or only Web distribution channel.

Simply put. If your hotel only appears on the Web through your discounted rates offered by the online consolidators, Internet users would always find your discounted rates and nothing else.

Therefore, as far as the Internet consumer is concerned, these discounted rates are de facto your published hotel rates. In effect they become your published rate. The resulting brand erosion and price dilution can seriously effect your future financial health. How do you ever convince travelers to pay your full room rate?

The answer is very simple. As an Hotelier you must adopt a distribution model which focuses on two major areas, Direct and Indirect Web Distribution.

When an Internet user is searching for accommodations at your destination, they should be able to find your hotel website directly through the search engines, your website affiliates and destination portals.

The Indirect component of marketing your hotel web site on-line is to search and use channels other than your website and is probably already familiar to most hotel owners. Such as, establishing relationships with online leisure travel services, corporate services, meeting and event planner services, wholesalers and discount companies, Internet reservation systems, local portals, hotel directories, etc.

Direct Web Distribution involves energetically marketing your hotel website by turning your hotel website into a 24 hour by 7 day sales force, complete with booking engine, website optimization, website functionality, customer e-mail capture and a strong customer service component.

Your hotel website is not just an online brochure. Yes, it should be simple, nice, informative, useful and efficient. But, do you have a real-time booking engine? The booking engine should be prominently displayed on the Home Page and become the centerpiece of your hotel website. All web pages within the website should prominently feature the "Online Reservations" or a "Book Now" buttons.

Numerous studies show that most Internet users will not book a hotel that does not offer a real-time booking on its website. And if you have a booking engine is it capable of booking in real-time transient, corporate rates, preferred rates, special accounts and promotional rates, hotel packages and group reservations?

Other issues, such as, affiliate programs and customer e-mail capture programs should be an essential part of your website marketing strategy. Focus on permission-based email marketing to your customer list, weekly e-Newsletters, and Web-only and email promotions.

A further requirement is the optimization of your website for search engines. You need your website to be visible to the search engines with effective use of keywords and Meta tags, etc. Plus, all of your key pages should be submitted to the major search engines and directories. This positioning of your hotel web site is an ongoing task that is critical in providing you with cost effective traffic.

It is a fact that 85% of Internet users rely on search engines to locate relevant information on the Web (e.g. Google, Yahoo, AltaVista, etc). As an independent lodging company that is not part of a major brand and without the marketing budget and name recognition of a major brand you must rely even more on search engine referrals.

Online distribution is here to stay. Travel suppliers, including hotel owners, are beginning to realize that online distribution is changing the "classic" distribution spectrum. Three years from now the Internet will contribute 18% of revenues in hospitality (PhoCusWright) and online bookings will surpass GDS bookings.

If your hotel does not currently generate at least 8%-10% of your bookings from the Web, you should be concerned. Why? This year over 7% of all revenues in hospitality will be Internet-generated. If you do not fare better than the national averages, you are already behind your pro-active competitors.

Taking care of the bad news in this article could certainly bring you much more good news.

- John Shenton - April, 2009
article source : http://imscart.com/

Nowadays, more travel is sold over the Internet than any other consumer product. In the United States Internet-booked rooms is the fastest-growing segment of hotel reservations in part because the Internet is a perfect medium for selling travel as it brings a vast network of suppliers and a widely dispersed customer pool together into a centralized market place.

In fact, the travel marketplace is a global arena where millions of buyers (travel agents and the public) search for travel services and sellers (hotels, airlines, car rental companies, etc.) work together to exchange travel services on the world's global distribution systems and the Internet distribution systems.

However, any mention of the Internet as a distribution channel for travel needs to start with an understanding of the existing electronic distribution infrastructure, the Global Distribution System (GDS). The airline industry created the first GDS in the 1960s as a way to keep track of flight schedules, availability, and prices.

The GDS’s were actually among the first e-commerce companies in the world facilitating B2B electronic commerce as early as the mid 1970s, when SABRE (owned by American Airline) and Apollo (United) began installing their propriety internal reservations systems in travel agencies.

The legacy of these GDS’s, namely Amadeus, Galileo, Sabre and Worldspan, today provide the backbone to the Internet travel distribution system and additionally there are thousands of private label Web sites like Expedia and Orbitz, as well as hundreds of tour operators, corporate booking portals, and regional convention coordinators.

Yet although technology has given hoteliers so many ways to sell a room, it has become nearly impossible for a smaller hotel operator to understand, let alone intelligently manage the available channels for room sales. In fact if you are the average small hotel, many of these channels have an allotment of your rooms, and it is likely most are showing out of date rates and incorrect availability.

Communicating with all of these channels in order to keep them current on your inventory and rates, requires in some cases, daily manual intervention with multiple faxes and phone calls. More importantly, verifying the accuracy of each channel's current allotment and rate by the property is critical but rarely automated. Most times hotel operators do not know where or how their rooms are being sold or at what rate until the booking confirmation arrives.

The tangle of reservation channels is not likely to be simplified soon. But with regard to the easy accessibility of hotel reservations on the Internet directly booked from hotel websites with their own integrated reservations systems, the system is working.

Unfortunately even now, the overwhelming majority of small to medium sized hoteliers far from realizing and exploiting the Web's true potential are still accepting bookings by telephone, form and fax from their websites or selling their inventory at reduced rates or high commissions via Web-proficient online intermediaries.

As such, hoteliers, who want to broaden their room’s distribution intelligently, improve margins and maintain their brand identity in the face of on-line distributors that would turn hotel rooms into a lowest-price commodity should seriously consider integrating a real time reservations system into their own website for the ultimate benefit of their own hotel and visitors.

After all, commodities tend to look and taste the same. Do visitors want a box they will rent if the price is right or a room experience they will wish to revisit again and again? - John Shenton - April, 2009

article source : http://imscart.com/

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